CX Value Analytics
Understand the importance of CX drivers in the customer journey and measure the value of CX to business outcomes.
Overview
CX Value analytics analyses the inter-relationships of multiple customer-level data sources, including survey and your operational CX data. This identifies how important each element is in driving CX outcomes and, in turn, business outcomes such as sales or customer loyalty.
Global scope
1,500+
data scientists, analytics consultants, technologists and data designers
800+
CX experts worldwide
Key features
Business impact
Explore links between CX metrics (like TRI*M Index or NPS) and real business outcomes such as sales and customer loyalty.
Data agnostic
We work with all CX data sources, agnostic of provider or platform, to uncover the drivers of customer experience.
Human and machine
We harness technology and human creativity to deliver a solution and insights unique to the needs of your business.
Related solutions
Optimise ROI by understanding the contribution of customer experience, brand and other investments on business outcomes.
Get fast, deep customer insights using all unstructured customer data sources – online, open-ended surveys, voice and text.
Apply cutting edge analytics techniques to personalise communications, for superior engagement and retention rates.